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Web explore what the customer satisfaction index (csi) is, and find out how paying attention to csi scores benefits your automotive. Web what does csi stand for in automotive? Web while not a perfect science, there’s an undeniable correlation between dealers with a strong csi, longevity and. When you mention csi (customer satisfaction index) in a car dealership, you’ll see sales and. Web csi stands for customer satisfaction index, and all automotive dealerships should know what it is and. Web talk to an expert. Web in the automotive industry, csi score stands for customer satisfaction index score. It is a measurement used by. Csi stands for customer satisfaction index, a metric used to gauge customer.