What Is A Warm Transfer - Web first things first: Web in a call or contact center, a warm transfer refers to when an agent transfers a call to another employee but passes on the customer information first. Web a warm transfer involves a customer service representative transferring an incoming call to another agent or department while sharing important. Web the primary difference between cold and warm transfers is whether or not the call is introduced to the transfer recipient prior to actually transferring. Web a warm transfer is a call handling option that allows a call center agent to transfer an incoming call to another agent or department while keeping the caller on the line.
Web the primary difference between cold and warm transfers is whether or not the call is introduced to the transfer recipient prior to actually transferring. Web first things first: Web in a call or contact center, a warm transfer refers to when an agent transfers a call to another employee but passes on the customer information first. Web a warm transfer is a call handling option that allows a call center agent to transfer an incoming call to another agent or department while keeping the caller on the line. Web a warm transfer involves a customer service representative transferring an incoming call to another agent or department while sharing important.